For return or replacement requests, you can contact us through:
Please provide your order details and clearly explain the issue with the product.
We accept returns only in cases where the product is damaged, except for cotton dress materials, which are not eligible for return.
For eligible damaged or missing items, including items such as Dupattas, we will provide either:
The refund or replacement will be processed within 7 working days after the returned product is received at our warehouse.
Any issue with the product received must be reported within 3 days of delivery.
If the product is damaged, you must inform us within 24 hours of receiving the parcel.
A 360° parcel-opening video is mandatory for any return or replacement request related to damage. Requests without the required opening video may not be considered.
Once your return or replacement request is reviewed and approved, we will send you a confirmation email containing the return address.
The customer is responsible for self-shipping the product to the return address provided in the confirmation email.
We recommend using India Post Registered Parcel service as a low-cost shipping option. The approximate cost is ₹38/kg, although the actual cost may vary depending on the package and applicable postal charges.
Original shipping charges paid at the time of placing the order are non-refundable.
Return shipping must be arranged by the customer unless otherwise confirmed by Suroor Collections.
For an eligible return, the product must be:
Please place the product and its original packaging securely inside a suitable box before shipping it back.
Ensure that the product is unworn and unwashed, with all original tags and packaging intact.
Place the product along with its original packaging securely inside a box.
Seal the package securely to help prevent the package from being opened, damaged, or tampered with during transit.
Send the package to the return address provided in the confirmation email using a courier service of your choice.
We recommend visiting your nearest India Post office and using Registered Parcel service as a low-cost shipping option.
Once the returned product reaches our warehouse and is inspected, we will process the applicable refund or replacement within 7 working days.
Replacement will be for the same product, subject to availability. If the product is unavailable, the applicable refund will be processed.
If you have any questions about returns, replacements, damaged products, or the return process, please contact us:
Email: sparkreadymade@gmail.com
Phone/WhatsApp: +91 75598 94690
